Our Return Policy

Return instructions

If you are not satisfied with your order, it was incorrect, the item was not as described or if it was damaged in transit then you need to let us know! When you buy something online, you want it to be exactly as you imagined. If it's not, send it back with the following information, and we'll give you another try, no charge.


When making a return, please include a copy of your packing slip indicating:
- What exactly you are returning
- Your new choice of fragrance blend
- Reason for return
- Phone number
- Email address
- Shipping address (if different than the original order)


We recommend that returns be sent with a carrier that offers tracking status. Scent Design is not able to offer credit for products lost in transit. For health reasons, we obviously cannot reuse any product that is returned to us, so please be fair and we will do everything we can to make sure you want to order from us again!